Salesforce Administrator

🚀 Join Our Team as a Salesforce Administrator!

Are you passionate about leveraging Salesforce to drive business success? We're seeking a dynamic Salesforce Administrator to optimize our CRM platform and empower our teams with innovative solutions.

FOR PHILIPPINES RESIDENTS ONLY

WHAT WE CAN OFFER:

• Great company culture!
• A lot of opportunity for growth and development!
• Monthly basic salary is $1200 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off 
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives

Key Duties & Responsibilities:

• User Management & Basic Maintenance
  • Create and manage user accounts, roles, and permission sets, ensuring secure and appropriate access.
    Update fields, page layouts, and dashboards as requested, adhering to SOPs and best practices.
• Minor Enhancements & Simple Automations
  • Implement and troubleshoot automations, from basic to advanced (e.g., simple Flows, Process Builder updates), to enhance data accuracy and streamline user tasks.
  • Work with the AMS Lead to prioritize and deliver minor enhancements that enhance user experience without increasing system complexity (technical debt).
• New Hire Onboarding (Core Salesforce Functionality)
  • Provide introductory training sessions and reference materials for new employees, covering essential navigation, object structures, basic record management, and reporting.
  • Respond to initial “how-to” inquiries, ensuring new hires quickly gain confidence using Salesforce in their daily work.
• Data Quality & Documentation Compliance
  • Monitor data integrity, perform basic deduplication tasks, and address data inconsistencies as needed.
  • Update documentation and SOPs after each minor enhancement or configuration change, maintaining a clear record of updates and following established naming conventions.
• EOS Alignment & Continuous Improvement
  • Contribute to EOS-driven goals (e.g., Rocks, scorecards) by executing minor enhancements on schedule and maintaining accurate SLA metrics.
  • Identify small process improvements and propose incremental refinements to the AMS Supervisor, supporting a culture of continuous improvement.

• KPIs:

• ≥95% on-time completion of routine tasks and minor enhancements
• Positive feedback from new hires on initial Salesforce training and reduced “how-to” inquiries in their first month
• Consistent data quality metrics (e.g., fewer duplicates, improved completeness)
• Documented improvements to user workflows resulting in simpler, more efficient operations
• Adherence to SF Department SOP and Change Management Guidelines.

• Top 5 Non-Negotiable Requirements:

• Active Salesforce Administrator and Advanced Administrator certifications.
• 1–2 years of hands-on org administration experience (user management, profiles/permission sets, Lightning setup).
• Declarative Development (Declarative Dev App Builder certification; dynamic forms, Lightning pages, custom metadata).
• Reporting (Advanced reports, joined reports, executive/team dashboards).
• Clear communication and training ability (end-user training evidence)

• Other Requirements

• Integration/ETL (Data Loader, CSV data quality; Zapier/Jotform a plus).
• Security/Governance (Role hierarchy, field-level security, audit trails).
• Documentation (Version-controlled SOPs, change logs, release notes).
• Testing/Sandbox (Change sets/DevOps Center for minor enhancements).
• APEX (Read basic code for troubleshooting) is a PLUS.
• Soft Skills (Collaborative, responsive, cross-functional within PST hours).