Senior Dental Billing Specialist & Front Desk Support

Job Title: Senior Dental Billing Specialist (Full Cycle) + Front Desk Support

Position Type: Part-Time (Potential to Transition to Full-Time Based on Performance)

Work Setup: Remote

Preferred Candidate Location: Philippines

Salary: $6–$7 per hour (depending on experience)

Work Schedule:

• Monday: 9:00 AM – 5:00 PM EDT (2-hour lunch break)
• Tuesday: Off
• Wednesday & Thursday: 2:30 PM – 7:30 PM EDT (No lunch break)
• Friday: 9:00 AM – 3:00 PM EDT (1 hour lunch break)
• Two (2) Saturdays per month: 9:00 AM – 3:00 PM EDT (1 hour lunch break)

About the Role

Our client is seeking a highly experienced Dental Billing Specialist who can confidently manage the full dental billing cycle from start to finish, while also supporting front desk and administrative tasks.

This is NOT a sales role. The ideal candidate is detail-oriented, proactive, and able to work independently with minimal supervision while meeting deadlines consistently.

The candidate must have strong communication skills, be comfortable discussing finances with patients, and have hands-on experience using Dentrix and dental insurance workflows.

Scope of Work / Responsibilities

Primary Focus: Full Dental Billing Cycle

• Insurance eligibility verification
• Insurance billing and claim submissions
• Insurance follow-ups and appeals
• Insurance aging and resolution
• Accounts Receivable (AR) management and aging reports
• Patient balance reporting
• Ensuring clean claims and timely reimbursements

Patient Financial & Collections

• Copay collection and overdue balance follow-ups
• Confidently discussing financial responsibilities with patients
• Maintaining accurate and up-to-date billing records

Scheduling & Reactivation

• Scheduling appointments for overdue hygiene patients
• Patient reactivation and follow-up calls
• Appointment coordination and confirmations

Front Desk & Administrative Support

• Answering calls and managing communication via Weave
• Virtual receptionist duties
• Managing patient records and administrative workflows
• Supporting daily front office operations

Deal Breakers (Non-Negotiable)

• Strong dental billing experience (full-cycle)
• Hands-on experience with Dentrix (required)
• Experience with: Insurance verification, Claims submission and appeals, & AR management and insurance follow-ups
• Confident in discussing payments and balances with patients
• Strong communication and multitasking skills
• Highly organized, detail-oriented, and results-driven

Experience Requirements

• Dental industry experience is required
• Strong understanding of dental billing, coding, and insurance workflows
• Experience handling AR, aging reports, and collections
• Previous remote/VA experience is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

What We’re Looking For

• Someone who can own the billing process end-to-end
• Able to work independently with minimal supervision
• Strong deadline management and accountability
• Excellent communication with patients and insurance provider

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.