Technical Client Success Manager

Job title: Technical Client Success Manager

Employment Type: Full Time - Remote with Philippine Employment Benefits: Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

Job Description

How you'll make an impact:

As our Technical Client Success Manager, you'll play a pivotal role in ensuring client satisfaction and project success. You'll act as the bridge between our clients often fast-growing startups and our internal team of developers who build AI-powered automations.

You are not expected to have prior AI experience. What were looking for is someone with a strong foundation in client success, project coordination, or account management especially in a technical or software-driven environment.

What makes this opportunity exciting is that you'll receive direct training and exposure to cutting-edge AI tools, terminology, and workflows. You'll learn how AI agents, no-code automations, and systems like ChatGPT, Zapier, and Make.com come together to solve real-world business problems. This is a high-growth, high-learning role with huge upskilling potential for anyone interested in the future of tech.

Core Responsibilities:

Client Onboarding & Discovery

• Lead client onboarding and capture key goals and pain points.
• Turn client input into scoped-out project briefs for internal teams.
• You'll receive training on AI concepts and tools so you can confidently translate needs into solutions.
  

Project Coordination & Delivery

• Act as the main point of contact for assigned clients.
• Write clear task briefs and track deliverables.
• Keep timelines, communications, and expectations in sync between clients and internal teams.
  

Light QA & Technical Understanding

• Review developer output to ensure it aligns with client expectations.
• While you wont build anything yourself, youll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and APIs.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

• Build trust and rapport with clients.
• Identify additional ways to support them through automation and systemization.
• Participate in upsell, renewal, and feedback loops alongside the founder.
  

Required Experience

• 2+ years in Client Success, Account Management, or Project Coordination
• Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)
• Strong written/verbal communication in English
• Detail-oriented, organized, and able to juggle multiple clients or projects
  

Nice to Have (Not Required)

• Familiarity with platforms like Zapier, Make.com, Airtable, or Slack
• Past exposure to AI, automation, or no-code tools
• Experience working with startups, agencies, or fast-paced teams

Schedule & Location Setup

Location: Fully Remote

Schedule: 3pm-12am Manila Schedule

Work Days: Monday to Friday

*Overtime + Weekend Work occasionally needed.

Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, OverTime

Benefits:
- Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG, Private Health Insurance, 13th Month Pay, Annual Pay Raise, Above-Market Pay, 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave, Stable Employment, Skills Development Opportunities

Permitted Holidays Leave:
- Jan 01, New Years

- May 01, Labor Day

- Dec 24, Christmas Eve

- Dec 25, Christmas Day

- Dec 31, New Years Eve