Telemarketing Manager (B2B)

The Manager of B2B Sales and Telemarketing will be responsible for hiring, training, and managing a team of telemarketers. This role will focus on reaching out to bars and taverns across the state, pitching our services, generating quality leads, and supporting business growth.

• 80%: Soliciting 3rd-party bars to generate warm leads.
  
• 10%: Handling incoming calls and directing inquiries.
  
• 10%: Conducting customer service and quality control checks.
  

• Team Leadership: Hire, train, and mentor a team of telemarketers to ensure high performance and professionalism.
  
• Sales Strategy: Develop and implement sales strategies targeting bars and taverns statewide, including pitching bar purchase ideas.
  
• Performance Monitoring: Set team goals and metrics, regularly review performance, and provide coaching to achieve targets.
  
• Outreach Oversight: Oversee outbound and inbound call handling, email campaigns, and quality customer interactions.
  
• Quality Control: Conduct regular follow-ups on new installs and ensure 3rd-party customers receive excellent service.
  
• Reporting: Track, analyze, and report on team performance, campaign effectiveness, and lead conversion rates.
  
• Compliance: Ensure all team activities adhere to relevant telemarketing regulations and company policies.
  

Requirements

• 5 years of proven experience in B2B sales, telemarketing, or a similar role.
  
• Strong leadership skills with the ability to hire, train, and manage a team.
  
• Exceptional communication and interpersonal skills.
  
• Demonstrated ability to meet or exceed sales targets and KPIs.
  
• Proficient in CRM software – Monday.com and Microsoft Office Suite.
  
• Experience in the bar, tavern, or hospitality industry is a plus.
  

• Goal-oriented and self-motivated.
  
• Strategic thinker with a hands-on approach.
  
• Able to foster a collaborative and positive team environment.
  
• Adaptable and open to feedback.
  

• Must be willing to work in the night shift, following the Eastern Standard Time 
  
• Must be willing to follow US federal holidays 
  
• Must be open to working permanently from home

Benefits