Tiktok Shop Operations Manager

Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

The Role:

You'll own the architecture, operations, and health of our TikTok Shop presence in the US (and eventually DACH/UK as TikTok Shop rolls out). This is not a content or creative role this is the person who makes sure the store works, stays compliant, ships on time, and scales without breaking. You'll be the operational backbone behind every creator video, live, and affiliate push.

What you'll own:

Setup & Infrastructure:

- Set up and maintain TikTok Shop seller accounts (US first, DACH/UK later)
- Product catalog management: listings, variants, pricing, inventory sync, SEO-optimized PDPs
- Integrate TikTok Shop with our Shopify backend, 3PL, and inventory systems
- Configure shipping templates, return policies, tax settings, and payment flows

Operations & Logistics

- Manage order flow from TikTok Shop → 3PL → customer, ensuring SLAs are hit
- Monitor inventory levels and forecast restocks against creator/live campaign spikes
- Coordinate with our logistics partners on fulfillment, returns, and customs (for cross-border)
- Own dispatch times, late shipment rates, and on-time delivery metrics

Store Health & Compliance

- Keep shop health scores in the green: violation monitoring, appeals, policy compliance
- Stay on top of TikTok Shop policy changes (cosmetics category is highly regulated ingredient claims, before/after, FTC, etc.)
- Manage product approvals, category certifications, and any documentation TikTok requires
- Prevent and resolve account suspensions, listing takedowns, and penalty points

Customer Support

- Own TikTok Shop's in-app customer service: response time, CSAT, dispute resolution
- Build SOPs and (eventually) train/manage a CS rep as volume scales
- Handle refunds, returns, and escalations within TikTok's policies

Reporting

- Weekly dashboard: GMV, AOV, conversion, shop health, return rate, CS metrics
- Flag risks early (inventory, compliance, account health) before they hit revenue

Must-haves:

- 2+ years hands-on TikTok Shop operations (US market strongly preferred)
- Has personally set up a TikTok Shop from scratch — not just managed an existing one
- Knows the seller backend cold: Seller Center, Affiliate Center, Creator Marketplace
- Understands usage rights, whitelisting, and Spark Ads from the ecommerce side - Familiar with cosmetics/beauty category restrictions on TikTok Shop (big plus)
- Experience integrating TikTok Shop with Shopify and a 3PL
- Comfortable with shop health management, appeals, and compliance documentation
- Self-directed, structured, comfortable with async work and Slack/ClickUp/Notion

Nice-to-haves:

- TikTok Shop experience in DACH or UK markets
- Background in beauty, skincare, or regulated DTC categories
- Experience running or supporting TikTok LIVE shopping
- Familiarity with Meta Shop and other social commerce platforms

What’s in it for you?

Competitive salary
On-time and reliable payments
Opportunity to work with a fast-growing global e-commerce brand
Long-term growth opportunities