Trainer & Accesor

Student Administration & Support

• Process student enrolment documentation from receipt through to confirmation.

• Provide system support to other RTO staff to enable effective use of Student Management and Learning Management System functions.

• Maintain and update student records in the SMS and LMS, ensuring all data is accurate and compliant.

• Process forms, create documents, and manage other administrative tasks across the student lifecycle.

• Prepare and distribute training materials and student progress reports.

Communication & Coordination

• Manage incoming emails and distribute RTO information as required.

• Maintain accurate and complete student files (electronic and hard copy) in line with

• documented workflows.

• Manage calendars, prepare email templates, and coordinate communications, appointments, and schedules.

Compliance & Record Management

• Ensure all processes and recordkeeping meet ASQA, VET Quality Framework, and

• AVETMISS reporting requirements.

• Support audit processes by preparing required documentation and records.

Tools & Systems

• Google Workspace – Gmail, Calendar, Chat, Forms.

• Student & Learning Management Systems – VETtrak, Cloud Assess.

• Document & Content Tools – Adobe Acrobat, Nitro, Snagit.

• Industry & Compliance Portals – Partner Portal, USI Portal, ASSN Portals.

Skills & Experience

• Previous administrative experience in an RTO or education environment (preferred).

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience using Student Management Systems (e.g., VETtrak) and Learning Management

• Systems (e.g., Cloud Assess).

• Strong attention to detail with a focus on accuracy and compliance.

• Excellent organisational skills and the ability to manage multiple priorities.

• Clear written and verbal communication skills with a professional phone manner.