Virtual Front Desk Operator (For Vet Clinics)

Virtual Front Desk Operator (For Vet Clinics)

Location: Remote (Work from Home)
Schedule: Monday–Friday, 8 hours/day, overlapping US Central Time, with reliability across morning (10AM–12PM) and evening (4PM–6PM) peak hours
Compensation: $1,000 USD/month base, increasing to $1,500 USD/month after 90 days 

About the Role
This is not a generic answering-service job — you are the front-door operator of a veterinary clinic's revenue. Your job is to steady the room with your tone, qualify callers in seconds, and book appointments as a genuine service to the pet owner. You'll own front-desk operations end to end: figuring out who's calling, why they're worried, and guiding them toward a clear next step, while managing the clinic's calendar as your personal responsibility.

The mantra is simple: help every caller, control every conversation, and close every call with a clear next step.

What You'll Actually Do

• Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery
• Identify and respond to 12 life-threatening red flags for emergency triage
• Run daily missed-call recovery, touching new leads within 20 minutes
• Use Practice Management System (PMS), dialer, and SMS tools to manage client communication

Expectations (90-Day Targets)

• Maintain a booking rate at or above 60%
• Keep average qualify-to-direct time under 90 seconds
• Close the missed-call recovery queue daily, touching new leads within 20 minutes
• Improve QA scorecards week-over-week through self-review and coaching
• Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence

• 0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred)
• Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus
• Experience handling a Practice Management System (PMS), dialer, and SMS tool
• Reliable availability across morning and evening peak hours.

• Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing
• Better Role Matching: You're placed where you can actually perform and grow
• Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
• Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth
• Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers
  
  How to apply
• Upload your most recent and detailed Resume
• A short video submission might be required at the right stage of the process.
• Everyone gets a response within 24 business hours.