Virtual Medical Assistant - Phone Receptionist

MedSpecialized, Inc. is looking for a Virtual Medical Assistant!

About the Client: DrCatalyst
DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement: Night shift, Remote and Onsite set-up

Onsite Work – For Applicants Residing in Cebu

Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:
•    Answer inbound calls from patients for scheduling, rescheduling, and maternal mental health support inquiries.
•    Make outbound calls for appointment reminders, wellness checks, and follow-ups.
•    Supply EMR notes on all calls conducted, looping in onsite personnel and providers as needed.
•    Communicate via Google Chat with online personnel and separate chats with DRC team members.
•    Calmly de-escalate anxious or emotionally sensitive callers while providing empathetic support.

Requirements:
•   At least college level—medical allied or non-medical allied
•    Must have at least 6 months of BPO Healthcare account experience or US healthcare support (patient-facing, front desk, scheduling, or similar).
•    Exposure to pregnancy, postpartum, or maternal mental health (personal or professional).
•    Excellent English proficiency with strong communication skills
•    High empathy and emotional intelligence; comfortable handling mental health–related conversations.
•    25 wpm or faster
•    Internet speed has to be at least 100 mbps
•    Computer literacy (GMail, Google Sheets, EMR systems)
•    Stable internet connection and a conducive work environment at home
•    Physically fit to work in a BPO setting
•    Willing to work during holidays and weekends
•    Must be residing in the Philippines


Salary and monetary benefits (in PHP):
•    Monthly salary of 20,000 - 30,000
•    New hire bonus of 5,000 
•    Attendance bonus of 2,000

Perks and other benefits:
•    Paid Training Period
•    All national Philippines and USA holidays are observed
•    Paid time off—public holidays, vacation, and personal time off
•    Robust and effective Government Benefits Administration
•    Lactation breaks (for breastfeeding moms)
•    Discounted optical services with our partner clinic
•    Free Health insurance with one (1) free dependent
•    Free Life insurance
•    Free Accident insurance
•    Company-sponsored outings
•    Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
•    International travel opportunities (India and US office)


Our Recruitment Process:

Candidate Application Form
General Assessment 
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training


Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com