Virtual Medical Receptionist - OB GYN

Overview:

We’re looking for a reliable and detail-oriented Virtual Medical Receptioist with GYN experience to join our healthcare team. The ideal candidate will be comfortable managing patient scheduling, handling phone communications, and performing insurance verification while maintaining a warm, professional patient experience.

Key Responsibilities

• Manage front desk operations including answering phones, taking messages, and routing calls through Nextiva.
• Schedule and confirm patient appointments, follow-ups, and procedures.
• Perform insurance verification and update patient information in AthenaHealth (Athena) EMR system.
• Greet patients and assist with check-in/check-out processes.
• Communicate professionally with patients, providers, and insurance representatives.
• Maintain patient confidentiality and ensure accuracy of all front-office documentation.
• Support other administrative and clinical staff as needed.

Requirements

• 1+ year experience in a front office or medical administrative role.
• Prior experience in OB-GYN or women’s health practice required
• Proficiency in AthenaHealth EMR and Nextiva phone system.
• Strong knowledge of medical terminology and insurance processes.
• Familiarity with patient scheduling protocols and medical billing basics.
• Strong customer service mindset and ability to work in a fast-paced environment.
• Excellent communication, multitasking, and organizational skills.
• Must be able to work EST hours.