VoIP Engineer (MS Teams) - Work from home | Midshift

• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software.
• Integrate VoIP solutions with existing IT and network infrastructure.
• Monitor and maintain VoIP systems to ensure optimal performance and uptime.
• Troubleshoot VoIP issues related to connectivity, call quality, registration, latency, jitter, and packet loss.
• Manage incidents and service requests related to VoIP, escalating as needed.
• Develop and implement security protocols for VoIP systems.
• Optimize system settings for improved call quality, reliability, and security.
• Utilize network monitoring tools to proactively identify and resolve issues.
• Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures.
• Perform other position-level duties as required.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years’ experience in VoIP engineering, networking, or a similar role.
• Experience with cloud-based telephony solutions, such as Microsoft Teams is required.
• Proficiency in configuring and managing VoIP equipment, PBX, and SIP trunks.
• Strong knowledge of TCP/IP, LAN, WAN, VPN, and network security.
• Solid understanding of VoIP protocols such as SIP, RTP, H.323, and MGCP.
• Experience with VoIP platforms (e.g., Microsoft Teams Voice) and network management tools.
• Ability to diagnose, troubleshoot, and resolve complex network and VoIP issues.
• Excellent communication skills for effective cross-functional collaboration.
• Strong organizational skills and attention to detail.

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home 
• Monday to Friday 4PM to 1AM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success 

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. 

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.  

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. 

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 

🔗 Learn more about us through our official pages: 

Website: https://twoconnect.com.au/ 

Careers: https://apply.workable.com/twoconnect-careers/  

LinkedIn: https://linkedin.com/company/twoconnectau  

Facebook: https://www.facebook.com/2woconnect/  

Instagram: https://www.instagram.com/twoconnect_/