Renewals Specialist

The impact you will have:

As a Renewals Specialist, you will be a trusted problem solver and advocate for both customers and internal sales teams. You will play a critical role in ensuring renewal experiences are smooth, accurate, and value -driven by proactively identifying risks, resolving complex issues, and navigating vendor and system challenges. Your work will directly influence customer retention, revenue continuity, and operational efficiency.

What you’ll do:

• Serve as the primary point of coordination for renewal opportunities, partnering closely with sales, vendors, and internal stakeholders to remove obstacles and keep renewals on track
  

• Proactively identify and resolve issues related to pricing, entitlement, contract terms, data discrepancies, or vendor nuances before they impact the customer
  

• Communicate clearly and confidently with external partners (vendors and manufacturers) to source accurate information, escalate issues, and negotiate viable solutions
  

• Analyze renewal scenarios to determine the best path forward, balancing customer needs, commercial outcomes, and system constraints
  

• Execute renewal transactions in Salesforce while ensuring accuracy, completeness, and alignment with customer expectations
  

• Act as a subject matter expert on renewal processes, advising sales on best practices and guiding them through non -standard or complex renewal situations
  

• Partner with presales and other internal resources to ensure customers receive the right solution and maximum value at renewal
  

• Maintain high standards of data integrity and reporting, understanding how accuracy directly impacts downstream teams and customer experience
  

• Continuously identify process gaps, inefficiencies, or recurring issues and contribute ideas that improve customer experience, systems, and renewal workflows
  

• Adapt quickly to changing vendor requirements, tools, and customer needs while maintaining service quality and responsiveness.
  

Requirements

• At least 2–4 years of professional experience in a customer -facing, operations, sales support, or account management role (technology, reseller, or distributor experience preferred)
  
• A strong problem -solving mindset, you enjoy untangling ambiguity, asking the right questions, and finding practical solution.
  
• Demonstrated ability to manage multiple priorities while maintaining accuracy and follow -through
  
• Clear, professional communication skills with the ability to explain complex information simply and effectively
  
• Resourcefulness and persistence when navigating systems, vendors, or non -standard requests
  
• Comfort working with data and systems (Salesforce, SAP, or similar tools are an asset)
  
• Proficiency with Microsoft Outlook, Teams, and Excel
  
• A collaborative, customer -first attitude with a continuous improvement mindset
  
• High level of accountability, curiosity, and willingness to learn
  

Benefits

What We Offer:

✔ Great Place to Work -Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work from Home setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program