Reporting Analyst (EDI - Reporting + Ticketing)

Neowork is hiring for an Offshore Reporting Analyst to help improve their EDI monitoring process by shifting from reactive to proactive daily reporting. This position will start as part-time position to start but has the potential to ramp up to full time.

This teammate will run daily monitoring and reporting of EDI and order-to-cash transactions, flag issues, and create actionable ClickUp tasks for the client’s internal team to triage and resolve.

The role focuses on reporting accuracy and timely documentation rather than troubleshooting.

Key Responsibilities

• Run daily monitoring reports and checks for EDI, order, ASN, and invoice exceptions or failures
• Review exceptions in NetSuite, Orderful (EDI), and customer portals
• Create ClickUp tasks with clear, detailed information including:
• Error message or exception details
• Related document, PO, or invoice IDs
• Customer or trading partner name
• Screenshots or reference links when possible
• Assign tasks to the correct list or assignee and escalate urgent issues according to client guidelines
• Maintain accurate and organized tracking of issues
  
  Tools and Systems
• NetSuite
• Orderful (EDI)
• ClickUp
• Customer portals
• Slack and Email for escalation and communication

Qualifications

• Two or more years of experience in operations support, order management, reporting, or similar roles
• Strong attention to detail and ability to follow processes consistently
• Comfortable working across multiple systems and following checklists
• Excellent written English for clear task documentation
• Familiarity with task tools such as ClickUp, Jira, or Asana
• EDI experience is a plus but not required as training will be provided
• Knowledge of NetSuite is a plus

• Work remotely supporting a US-based operations team through Neowork
• Start part-time with potential to increase hours as the role expands
• Structured processes and training provided by the client
• Play a key role in improving important business operations