Representative, Solaire Rewards Club

Company : Solaire Resort

Job Type : Full Time

Paraã±Aque City, Ncr

Number of Applicants

:

000+

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Job Description - Representative, Solaire Rewards Club

• Increase membership

• Increase market area

• Encoding patron information in the database system

• Execution of promotion and events

• Handle transactions and customer concerns

• Membership registration of patrons to Solaire Rewards Program for walk -in guests in Solaire Rewards counters, online registration, acquired on the Casino floor or referred by slots, tables, and other outlets inside the premises.

• Updating of patron’s details in the system, considering the confidentiality of all customer information.

• Maintenance of membership in terms of replacement and upgrade of accounts

• Assistance in kiosk transactions such as offers and membership inquiries, offer redemption and draw activations.

• Assistance in registration of Casino events and tournaments

• Hosting raffle draws or events.

• Handling customer concerns and queries regarding Solaire Rewards program.

• Provide a high standard of customer service in the counter and events operations.

• Establish a warm rapport and willingness to listen always and act with a smile and positive attitude to all patrons.

• Issue vouchers, gift certificates and promotional entitlements of the patrons.

• Provide general information of the F&B outlets, retail outlets at the Shoppes, and other facilities in the property.

• Execute events and promotions, provide information to the members, and encourage them to participate in the events and promotions.

Requirements

• Highly motivated and customer service oriented

• Excellent written and verbal communication skills

• Computer systems and Microsoft office literate

• Excellent detail orientation and follow up skills.

• Ability to think of solutions quickly

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Representative, Solaire Rewards Club

Job Description - Representative, Solaire Rewards Club

Requirements

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