Reputation and Community Management Assistant

Company Benefits:

• 100% Remote Work
• Attendance, Anniversary, and Referral Incentives
• Paid and US Holiday Time Off
• Health Insurance
• Yearly Performance Evaluation
• Monthly Salary: PHP70-80K

• Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
• Draft and post timely, professional responses to customer reviews (positive and negative).
• Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
• Track review performance metrics and generate regular reports for management and clients.
• Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
• Support automation initiatives to ensure scalable, repeatable reputation management processes.
• Collaborate with the internal team to refine workflows, templates, and best practices.

• Background in community management or customer success roles
• Experience in customer service, reputation management, or community building.
• Experience with AI tools (e.g., ChatGPT).
• Experience with automation connectors like Zapier, Make, or similar.
• Ability to design workflows, not just execute tasks.
• Basic Google Sheets/Excel proficiency for trackers and reporting.
• Strong written communication with empathy and professionalism.
• Independence & proactivity in managing workload and tasks.
• Flexibility to thrive in a startup/early-stage environment.

• Understanding of brand voice and tone consistency in public communications.
• Exposure to marketing environments (not required but helpful).
• Startup/agency experience with comfort in less structured onboarding.