Request Fulfillment/ Business Analyst

Requisition Number: 98342 

Request Fulfillment Analyst

Location: This is a hybrid opportunity where you will work thrice a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to request Fulfillment Analyst role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As an Request Fulfillment Analyst with Insight, you will hold a position that focuses on managing and fulfilling IT service requests from client users, ensuring timely and accurate provisioning of resources and services. This role requires a strong understanding of IT systems and processes, excellent organizational skills, and a customer-centric approach to service delivery.

What to Expect

• We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
• We offer all the benefits you expect—health, dental, vision, PTO—plus:
• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Leadership: The Manager for this role is Noel Allen, Manager Services. Noel is based in Canada and leads the team.

As a Request Fulfillment Analyst, you will get to:

• Receive, evaluate, and process IT service requests from client users, ensuring accuracy, completeness, and alignment with service level agreements.
• Provision and configure software, access permissions, and other IT resources for client users based on approved requests, following industry best practices.
• Maintain detailed documentation of all service requests, provisioning activities, and user permissions in compliance with security and audit standards.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Request Fulfillment Analyst you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for an Request Fulfillment Analyst with: 

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service provisioning, request management, or client support within a Managed Service Provider (MSP) environment.
• Strong knowledge of IT systems, software, networking concepts, and ITIL best practices.
• Excellent communication, interpersonal, and customer service skills with a focus on delivering exceptional client support.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.