Research Expert

• Assisting customers telephonically or non-telephonically with service and support issues.      

• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products

• Recommend products or features that may benefit the customer.

• Escalate any system issues after thorough troubleshooting

• Has no supervisory responsibilities

Job Qualifications:

• Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)

• At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience 

• Technical, Sales, Finance, or Legal background is a plus

• Excellent verbal and written communication skills

• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization

• Strong analytical, quantitative, and deductive reasoning skills

• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends

• Ability to work with leadership teams

• Flexible with schedule

• Highly Collaborative

• Passionate – Driven and committed to exceed goals, with energy that inspires others

• Curious – Have a passion for continuous learning and improvement

• Accountable – Get things done, takes ownership and committed to make things happen

• Team player – Think and act for the greater good and accept collective responsibility

• Courageous – Does the right thing, in the right way for the right reasons

• Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does

• Focused – ability to keep going in the face of adversity

• Adaptable and can quickly change course when required

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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