Resource Planner/Capacity Planner

Company : Tasq Staffing Solutions

Job Type : Full Time

Taguig Metro Manila Philippines

Job Description - Resource Planner/Capacity Planner

Qualifications:

At least two years of work experience in a Call Center
At least one year of experience as an Resource Planner/Capacity Planner experience
Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX
Strong knowledge of MS-Excel
Good verbal and written communication skills
Ability to communicate / present with various levels of stakeholders
Good knowledge of WFM concepts
Good analytical skills Ability to identify and understand trends and patterns
Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage

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Resource Planner/Capacity Planner

Job Description - Resource Planner/Capacity Planner

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