Retail BPO Team Lead

Retail Team Lead (Cebu City)

Account Type: Retail (Voice Support)

Location: 100% Onsite (Cebu)

Schedule: 24/7 Operations (Shifting Schedules)

Start Date: Immediate

Candidate Profile

We are looking for a dynamic leader to drive results in our retail voice account.

• Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience is a significant advantage).
• Education: Completion of at least 2 years in college (no remaining/failed subjects).

Core Responsibilities

As a team lead, you will be responsible for the growth and performance of your direct reports through:

• Performance Oversight: Monitoring daily metrics and ensuring the team meets operational efficiency and quality standards.
• People Development: Providing regular coaching, constructive feedback, and training to foster professional growth.
• Strategic Delegation: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines.
• Effective Communication: Serving as the bridge between management and the frontline, ensuring policy updates and expectations are clearly understood.
• Conflict Management: Maintaining a healthy workplace culture by proactively resolving internal team issues.

Why Apply?

• Fast-Track Hiring: We are looking for leaders who can start ASAP.
• Dynamic Environment: Gain experience leading a fast-paced retail account.