Retail Securities Corporate Actions - Belgium

Your Main Tasks:
• Preparation of daily payments
• Upfront event data check on future payments
• Treatment of redemptions, dividend and coupon payments through STP monitor and manually input
• Treatment of incoming swift messages
• Breakdown instruction and monthly reporting to custodians.
• Reconciliation on internal accounts, including cancellation and correction of payments
• Exceptions management: custodian reporting, management reporting, dashboard follow up.
• Complaint handling: client, banker or custodian demand.
• Going through customer processes correctly
• Operational handling of customer request
• Mailbox treatment

Responsibilities:
• Answering and solving customer, banker and financial institutions questions and issues
• Maintaining contact with bankers, and financial institutions (bank to bank) via email, phone and chat in English*
*Assumption only English as language requirement to be validated during project transition.
• Outperform customer expectations continuously: the WOW effect Going through customer processes correctly
• Taking into account applicable laws and regulations
• Operational handling of customer request

As a Customer Loyalty Team-Member, you will also need:
• A flexible attitude, you will find it no problem to work on Mid-shift
• You achieve results, even in difficult circumstances
• You work autonomously and feel responsible
• You are proactively looking for new ways to develop yourself
• You are willing to get the necessary (legal) certificates for the job
• You are willing to learn the necessary skills to perform your tasks