Retail Supervisor

Essential Duties and Responsibilities

A. Customer Care

• Provide guidance to all advisors on retail SOPs and customer service standards.
• Initiate and manage every interaction with a customer by providing an outstanding service ensuring that consistency and the highest professional standards are maintained at all times.
• Understand a customer's health condition, lifestyle, habits and requirements; and ensure that the customer's health remains the focus when answering queries and/or providing product information and benefits.
• Ensure that irate customers are treated with respect, and complaints and/or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.
• Document and forward to Customer Manager and concern department on product requests and service feedback given by customers.

B. Sales Achievement

• Train advisors on best sales and marketing practices.
• Achieve monthly sales target through various efforts including telesales, upselling and/or cross-selling.
• Implement sales strategies and all marketing efforts. Make and recommend tactics and strategies to Store Exec.
• Ensure that product inquiries are handled effectively.
• Efficiently handle the sales process and ensure that sales transactions are processed observing all standards especially those that relate to cashiering and POS.
• Encourage team members to consistently offer the Loyalty Program to customers thru the Mobile App.

C. Product Focus

• Actively partner with the Customer Manager in broadening the advisors' product knowledge through in-store product training sessions.
• Learn the products by reading materials available at the store and through self-study.
• Attend product training sessions and complete all product-related examinations.
• Engage in knowledge-sharing with co-employees.
• Provide intelligent information about the products.
• Provide expertise in more than four categories.

D. Inventory Management and Control

• Partner with the Store Exec in training the advisors on merchandising and inventory control standards and in monitoring compliance with these standards.
• Ensure store has the right product mix and right volume at the right time. Monitor and act on the zero-stock report. Implement tactics to reduce inventory shrinkage: near-expiry, damages and unaccounted products.
• Place orders to replenish stocks avoiding insufficiencies or excessive surplus.
• Ensure that shelves or gondolas are well-stocked.
• Monitor and document inventory shrinkage and product expiry.
• Ensure that nearly expiring products are pulled out from the shelves.
• Take full accountability on inventory shortages.
• Ensure that transfers of products are well-documented and coordinated with the receiving store or department.
• Ensure that inventory variances are documented and reported for appropriate action by the Customer Manager.
• Coordinate with other stores on product requests.
• Receive and check product deliveries and ensure that documents reconcile with actual products delivered.

E. Store Operations and Security

• Partner with the Customer Manager in encouraging all Frontlines to observe all work standards, SOPs, and rules and regulations and in monitoring compliance.
• Ensure that all areas are kept clean.
• Perform product facing and cleaning to maintain the "premium look" of the store.
• Monitor and update shelf-tags.
• Be aware of shoplifters at all times and immediately report to the security guard any irregularity observed in the store.
• Monitor store traffic by encoding the data thru e-Portal.

F. Work Schedule Management

• Plan and finalize the team members' schedule inclusive of break period.

G. Others

• Evaluate team members biannually (excluding BizSolv employees) and timely submit signed copies to HR.
• Perform other administrative tasks and projects that may be assigned by the Head of Retail Operations, Area Manager or Customer Manager.
• Recommend and participate in all improvement and engagement programs and initiatives implemented in the store.
  
  Shift: Dayshift
  Setup: Onsite
  Location: Libis, Quezon City
  
  By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.