Retail Support Agent

• The Retailer Support Team is dedicated to delivering exceptional post-purchase support to both Retailers and customers through the Retailer channel. Their responsibilities encompass a wide range of services to ensure a smooth and satisfactory customer experience, including:

  YOUR DAILY RESPONSIBILITIES

  Troubleshooting: Assisting Retailers and customers in diagnosing and resolving technical issues with products, providing step-by-step guidance using a knowledge base to ensure quick and effective solutions.
  Repair Bookings: Facilitating the repair process by coordinating with customers and internal teams to schedule repairs, ensuring minimal downtime and convenience for the customer.
  Spare Parts Requests: Processing requests for spare parts efficiently, ensuring Retailers and customers have access to the necessary components their products which may be missing and/or broken.
  Customer Communication: Maintaining clear and proactive communication with Retailers and customers throughout the support process, ensuring they feel supported and valued.
  Guidance: Offering guidance and resources to Retailers to enhance their ability to assist customers effectively, fostering a collaborative relationship between and its retail partners.
  Through these efforts, the Retailer Support Team plays a crucial role in strengthening relationship with Retailers and ensuring customers receive the highest level of service and support after their purchase.
  You will also be responsible in ensuring that all customers have the right products and services.

Join the A-Team and experience the A-Life!