Review Management Lead - Remote

Job Title: Review Management Lead (Google Business Profile) - Remote

Overview:

The ideal candidate brings deep hands-on experience with Google Business Profile review disputes, a data-informed mindset, and a passion for protecting and growing our clients' online reputations.

Responsibilities:

• Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks.
• Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure.
• Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals.
• Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
• Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights.
• Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results.
• Establish scalable workflows, SOPs, and quality standards for the in-house review management function.
•