Risk and Compliance Manager- Cebu (For Pooling)

Risk and Compliance Manager - Cebu (For Pooling)

Full time

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This role is an opportunity to grow organisation’s Fraud Intelligence and Investigation capabilities within Fraud Risk Management (FRM). The role will involve proactive and reactive elements to identify, assess, and lead Fraud prevention for the organization

Responsibilities:

• Developing and implementing fraud prevention strategies, such as creating fraud detection rules and identifying vulnerabilities in the system
• Analyse and provide the comprehensive impact of fraud in terms of legal & regulatory requirements, operational and financial risk/losses
• Perform process and system gap assessment to provide mitigation and build governance for the issue. Build a Risk Log and keep track on adherence to the issue highlighted
• Monitoring and analyzing call and data traffic, wherever applicable to detect patterns and anomalies that may indicate fraud
• Work on big data for trend analysis and provide updates to management
• Conducting relevant ethical hacking assessments to identify vulnerabilities in the organization's systems and processes
• Work on projects and investigations, deliver reports, and contribute to briefings to line management and relevant stakeholders. This will include the analysis of open source information, internal information, liaison with internal/external stakeholders, and analysis of available data
• Work on projects and/or investigations, deliver reports and contribute to briefings to line management and relevant stakeholders. This will include the analysis of open source information, internal information, liaison with internal/external stakeholders, and analysis of available data

Functional Skills and Competencies:

• Ability to accurately analyze findings by the team to prevent incorrect information and negative impact on business operations
• Demonstrate problem-solving with data through independent interpretation
• To work cross-functionally with other business areas to share root cause analysis and fix issues by using appeals to reason, data and facts through efficient solutions
• To work cross-functionally with other business areas to share root cause analysis and fix issues by using appeals to reason, data and facts through efficient solutions
• Supporting and encouraging team members to be proactive in identifying opportunities to share best practices with SMT and Managers to improve the control environment in the organization Managing and overseeing team performance through performance planning, coaching, and performance appraisals
• Ability to have discussions with stakeholders and team members on setting stringent auditing procedures for improving control and governance processes in the organization with mutual agreement
• Providing training and support to other employees on fraud prevention measures

Other key skills:

• Self-motivation, determination, and confidence in your abilities
• Meticulous attention to detail
• Excellent problem-solving skills
• Ability to work to deadlines, under pressure
• Ability to work on your own initiative and as part of a team
• Strong MS Office skills (Excel and PPT)
• Excellent interpersonal and communication skills, including good presentation and report-writing skills

Education:

• Bachelor’s Degree (any discipline) with 7-10 years of overall experience 
• CFE certification or any other Fraud certification would be preferred

Experience:

• 3 to 5 years in a Fraud Management role

Your application will include the following questions:

How many years' experience do you have as a Risk Management Manager?

How many years' experience do you have in the BPO industry?

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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