Risk and Compliance Specialist I - ANZ ASR Messaging

#Greatmindsdontthinkalike : At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

About the Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its incredible customer service. You will deliver only the best customer service for riders and partner drivers globally across multiple support platforms: email, live chat, instant messaging, and phone

Your Impact in Role:

• Respond to account take over, fraud-related concerns via email/phone
• Able to multitask and meet the responsibilities by end of the day
• Able to suggest and make recommendations for process improvements/changes
• Raise concerns/issues to ensure better management of customer experience

The Experience You’ll Bring:

• High proficiency using computers (typing, quickly navigating between various tools) and software
• Excellent problem-solving skills, ability to connect optimally what users are asking for with answers to their true issues
• Passion for creating support experiences that exceed users' expectations
• Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].