Rostering Coordinator/Administrative Assistant (AU Healthcare, Hybrid)

The Rostering Coordinator/Administrative Assistant play a key role in assisting with a variety of administrative duties. These tasks include greeting clients, answering phones, taking messages, managing email and mail correspondence, calendaring, and ordering office supplies. The Rostering Coordinator/Administrative Assistant manage and organise clinicians’ appointments, liaise between clinicians and clients, maintain accurate schedules. The Rostering Coordinator/Administrative Assistant play a lead role in the outreach to stakeholders promoting new availabilities and ensure seamless communication to optimise the efficiency of the healthcare facility’s operations.

• Ensuring that administrative and reception services are provided to consumers, visitors and staff

• Liaising with practitioners and Consumers to ensure the best possible outcome. Act as the point of contact for internal and external clients

• Assisting with the onboarding of new consumers, including administrative and coordinated tasks

• Contacting and liaising with consumers to coordinate services and provide any assistance regarding enquiries or requests

• Contact providers to inform them of availabilities and assist in maintaining provider relationships

• Calling consumers to confirm the appointments for all upcoming services with the clinic

• Making changes to rosters in response to absences, emergencies, or other unexpected events

• Informing employees of their schedules and any changes, ensuring clear and timely communication

• Utilising care management software to ensure services, communication, and all other relevant documentation and information regarding consumers is recorded in the system.

• Escalating matters of urgency regarding consumers to the relevant personnel

• Regular contact with Consumers to ensure well-being

• Promote the services of People First Workforce

• Ensure the reception area and community area are tidy and presentable, with all necessary stationery and materials

• Ensuring compliance with all policies and procedures of People First Workforce

• Report and document safety incidences and hazards according to legislative requirements and organisational policies and procedures

• Maintain databases and track important deadlines

• Support the Optical Dispenser Team when assistance is required

• Prepare and monitor invoices

• Certificate III in Administration or equivalent experience

• Excellent communication and interpersonal skills

• Previous Experience and proven results in a business development role within a social service, health, or related industry

• Ability to comply with and awareness of work health and safety (WHS)

• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection prevention and control, and SIRS) setting

• The right to work unrestricted in Australia (evidence will be required)

• A current National Police Records check, dated no later than 3 months from application (or willing to apply for one)

• Working with Children Check (or willing to apply for one)

• NDIS Workers Screening Check (or willing to apply for one)

• Minimum 2 doses of the COVID-19 vaccination

Join the awesome team and enjoy these benefits & perks: 

• Equipment provided
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a window and door repair, replacement, and safety compliance company in Sydney, New South Wales. They are a leader in their field and work with a diverse client base, including strata, real estate, government, and individual homeowners

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.