Routing Associate

Company : Infinit-o

Job Type : Full Time

Pasay, Metro Manila

Number of Applicants

000+

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Job Description - Routing Associate

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities:

The Routing Associate will perform the functions outlined below:

●Provide timely and accurate email responses to inbound customer requests via

email channels within the Software platform

●Work closely with other departments to ensure customer needs are met

● Ensure standard metrics are met in regards to number of emails responded to

accurately and routed to the correct team

●Adhere to company policies and procedures in each interaction

●Extract relevant information from incoming emails and documents in order to

assign the email to appropriate team to handle the task

●Triage incoming requests and identify trends/patterns across customer base in

order to flag issues as well as potential solutions for the rest of the team

●Identify, reproduce, and document bugs for the product and engineering teams

Requirements

Job Requirements and Credentials:

Essential (MUST HAVE)

● Experience with Customer Service in a fast paced environment with ongoing changes

● Ability to extract and analyze information from client emails

● Uphold customer satisfaction when working through customer issues as well as a strong

sense of curiosity to solve problems

● Demonstrates an ability to communicate in a timely and accurate manner with customers

and internal teams

● Accounting background a plus but not needed

● Equity, financial or venture capital background is a plus

● You’re comfortable working in a fast-paced environment and learning new software

● Strong communication skills in English, both verbal and written

Original job Routing Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Routing Associate

Job Description - Routing Associate

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