Routing Associate

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

Key Responsibilities:

The Routing Associate will perform the functions outlined below:

●Provide timely and accurate email responses to inbound customer requests via email channels

● Ensure standard metrics are met in regards to number of emails responded to

accurately and routed to the correct team

●Adhere to company policies and procedures in each interaction

●Extract relevant information from incoming emails and documents in order to

assign the email to appropriate team to handle the task

●Triage incoming requests and identify trends/patterns across customer base in

order to flag issues as well as potential solutions for the rest of the team

●Identify, reproduce, and document bugs for the product and engineering teams

Requirements

Job Requirements and Credentials:

● Experience with Customer Service in a fast paced environment with ongoing changes

● Ability to extract and analyze information from client emails

● Uphold customer satisfaction when working through customer issues as well as a strong

sense of curiosity to solve problems

● Demonstrates an ability to communicate in a timely and accurate manner with customers

and internal teams

● Accounting background a plus but not needed

● Equity, financial or venture capital background is a plus

● You’re comfortable working in a fast-paced environment and learning new software

● Strong communication skills in English, both verbal and written