Russian Bilingual (IT Service Desk)-Manila

We are Hiring!
Russian Bilingual (IT Service Desk)-Manila

Client: Wipro
 

• Proficient in English/Russian / other required (Read + Write + Speak) and customer centric.
• Should have knowledge on Operating systems
• Knowledge on Microsoft products like Outlook, Excel, PowerPoint
• Diagnosing hardware issues
• Diagnosing software issues
• Knowledge ITMS tools (ServiceNow, Remedy etc.)
• Mobile device and mobile OS knowledge
• Should be able to identify the process improvements
• Knowledge on applications support
• Should be able to troubleshoot and ask logical questions
• Troubleshooting internet related issues.
• Knowledge on VPN
• Knowledge on Remote tools (Bomgar, team viewer, Remote desktop connection etc.)
• Knowledge on ITIL process
• Adhering to the customer policies and process
• Should be flexible for shift"

Send your CV’s to [email protected]