Sales & Admissions Coordinator

Job title: Sales & Admissions Coordinator

Type of employment: Part-time

Shift Schedule: Mon-Fri, 2 PM - 6 PM PST

We are looking for a high-energy, organized, and communicative Sales & Admissions Coordinator to join the PB Martial Arts team. Your primary focus will be managing the front-end growth of our academy by turning inquiries into active students. This is a hybrid role of sales, administration, and community outreach, perfect for someone who thrives on building relationships and staying organized in a fast-paced environment.

About the Company:

A premier training facility dedicated to empowering students of all ages through the discipline of martial arts. We focus on more than just physical technique; we strive to build a community where individuals can improve their fitness, safety, and character in a supportive and professional environment.

Company Core Values:

• Integrity: Doing the right thing, even when no one is watching.

• Discipline: Committing to constant improvement and personal responsibility.

• Respect: Treating every student, parent, and teammate with courtesy and patience.

• Perseverance: Showing a spirit that refuses to give up in the face of challenges.

• Community: Fostering a welcoming and inclusive environment for all families.

Objective of this Role:

To drive student enrollment and retention by managing the lead pipeline, securing appointment bookings, and ensuring a world-class customer experience through proactive communication and follow-ups.

Responsibilities:

• Lead Management: Respond to inquiries and manage all incoming leads via phone, email, and CRM.

• Appointment Setting: Schedule tours, intro classes, and evaluations for prospective students.

• Follow-Up & Nurturing: Execute consistent follow-up sequences for "cold" leads to re-engage interest.

• Retention & Reactivation: Conduct courtesy calls to current members and outreach calls to former students to encourage reactivation.

• Administrative Support: Assist with daily gym admin tasks and ensure the CRM is updated accurately.

• Marketing Support: Utilize Canva to create or update simple promotional materials for events and social media.

Required Skills and Qualifications:

• Sales Mindset: Ability to comfortably handle objections and close appointments.

• Communication: Exceptional verbal and written communication skills; must be comfortable on the phone.

• Organization: High attention to detail with the ability to manage multiple tasks and schedules.

• Tech Savvy: Proficient in using a computer and smartphone; quick at learning new software.

• Professionalism: A positive attitude that represents the core values of the academy.

• CRM Experience: Previous experience working within a Customer Relationship Management (CRM) tool.

Preferred Skills and Qualifications:

• Design Basics: Familiarity with Canva for basic graphic design needs.

• Admin Experience: Prior experience in an administrative or office-based role.

• Industry Knowledge: No martial arts experience is required, but a willingness to learn our programs and philosophy is essential.