Sales and Customer Service Team Leader for Healthcare Industry

We are seeking a dynamic and experienced Sales and Customer Service Team Leader to oversee our team of Sales and Customer Service Representatives in the medical tourism marketplace. The ideal candidate will be responsible for guiding the team to achieve sales targets, maintaining high standards of customer service, and fostering a positive and productive work environment. The Team Leader will play a crucial role in training, mentoring, and motivating the team to meet and exceed performance goals.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of Sales and Customer Service Representatives. Provide ongoing training and support to team members to enhance their sales and customer service skills, with a focus on medical tourism. Conduct regular team meetings to communicate goals, expectations, and updates.
• Lead Distribution: Conduct lead prospecting and assign leads to the appropriate team member based on priority and suitability.
• Performance Management: Monitor team performance and provide constructive feedback. Set individual and team performance targets and ensure they are met. Implement performance improvement plans when necessary.
• Sales Strategy: Develop and execute sales strategies specific to the industry to drive revenue growth. Identify new business opportunities and strategies to increase sales in the medical tourism sector. Analyze sales data and market trends to make informed decisions.
• Customer Relationship Management: Ensure the team maintains strong relationships with customers, providing exceptional service and support tailored to medical tourism clients. Handle escalated customer issues and resolve them effectively. Encourage the team to gather customer reviews and referrals.
• Case Management: Oversee the efficient handling of customer cases from initiation to aftercare, ensuring high customer satisfaction in medical tourism. Ensure the team follows best practices in case management to maintain high customer satisfaction.
• Pipeline Management: Monitor and manage the sales pipeline to ensure a steady flow of leads and opportunities in the medical tourism market. Track the progress of leads through the sales funnel and implement strategies to close deals.
• Documentation and Record Keeping: Ensure accurate documentation and record-keeping of customer interactions, sales activities, and outcomes using the CRM system. Maintain up-to-date records and reports for analysis and review.
• Product Knowledge: Maintain comprehensive knowledge of medical tourism product offerings. Ensure the team is well-informed about product features and benefits specific to medical tourism services.
• Continuous Learning and Improvement: Stay informed about industry trends, market dynamics, and competitor activities in medical tourism. Encourage a culture of continuous learning and professional development within the team.

Required Skills and Qualifications:

• Education: Bachelor's degree in Business, Healthcare Administration, or a related field. Relevant experience in healthcare is highly desirable.
• Leadership Experience: Proven track record in leading and managing a sales and customer service team, preferably in the medical tourism industry.
• Customer Focus: Commitment to delivering exceptional service tailored to the needs of medical tourism clients.
• Communication: Superior verbal and written communication abilities.
• Sales Expertise: Strong sales skills with a history of achieving sales goals in the medical tourism sector.
• Adaptability: Ability to handle diverse customer service scenarios and manage change.
• Ethical Standards: High ethical integrity in client and provider interactions, ensuring confidentiality.
• Organizational Skills: Excellent organizational and multitasking abilities.
• Tech Savvy: Proficiency with CRM software and essential sales and communication tools.
• Team Player: Positive attitude with a strong work ethic and the ability to motivate others.
• Goal-Oriented: Drive to achieve sales targets and contribute to team success.
• Experience: Proven experience in a similar team leadership role, preferably in sales and customer service

What we offer

• Progressive salary increases based on performance.
• Access to paid time off (PTO) for a healthy work-life balance.
• Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
• Additional perks, including integration events and bonuses for exceptional performance.
• Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
• Team Performance Bonuses. Apart from individual contributions, include bonuses tied to the overall performance of the sales and customer service team
• Annual Performance Bonus. Offer an annual bonus based on meeting or exceeding predefined annual sales and operational goals

This role is ideal for individuals who are passionate about leading teams, driving sales growth, and delivering exceptional customer service in the medical tourism marketplace. If you are ready to take on a leadership role and contribute to our team’s success, we would love to hear from you!

Job Type: Full-time

Application Question(s):

• How many years of leadership experience do you have in sales and customer service roles?
• Have you managed outbound B2C sales teams before?
• Do you have experience working remotely or in a virtual team environment?
• Do you have experience in call centers, healthcare, SaaS, or BPO industry?

Language:

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