Sales Coach/Team Lead

Start Date: ASAP

Nature Of The Account: Retail Sales

Type of Support: Voice

Work Arrangement: 100% Onsite

Shift Schedule | Restdays: Nightshift

Educational Requirement: College Graduate

Work Experience:

• Minimum 1 year experience in coaching or leading a sales team (preferably in call center environment)
• We can accept coaches, trainers, team leads who are well versed in coaching
• Knows how to handle coaching of bottom, mid, and top performers.
• Experience in handling KPIs related to sales quota for any products
• Strong understanding on handling objections
• Can negotiate
• Process knowledge in Sales CRM, QA Tools, and Excel Dashboards

Job Description:

• Do one on one coaching with agents with focus on closing techniques, objection handling, and script adherance
• Align with Sales Manager and Team Leads in aligning the coaching priorities with business objectives
• Ensure compliance with client-approved scripts, legal disclosures, and quality standards
• Analyze Daily and Weekly performance reports