Sales Enablement Associate

Position Overview:

The Sales Enablement Associate will be an essential contributor to our sales support framework. This role involves managing critical documentation, preparing impactful client-facing materials, analyzing sales data, and facilitating smooth communication across departments. The ideal candidate will possess a blend of organizational expertise, technical proficiency, and a strategic mindset, all geared toward enabling sales success.

Key Responsibilities:

• Organize and prepare vital documentation for client meetings and department activities. Maintain schedules, coordinate meetings, and manage internal and external communications to ensure seamless operations.
• Manage and maintain client records in our CRM system, creating new accounts and ensuring data accuracy to support effective client relationship management.
• Develop and distribute sales materials, reports, and presentations aligned with organizational standards to support client engagements and enhance team effectiveness.
• Ensure the sales team has timely access to up-to-date resources. Facilitate onboarding and training sessions, troubleshoot tool-related issues, and promote continuous learning.
• Analyze sales performance data to identify trends, generate actionable insights, and collaborate with Marketing and Operations for cohesive campaign execution.

Ideal Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• Excellent written and verbal communication skills, with the ability to collaborate effectively and maintain professionalism in client-facing interactions.
• Proven ability to handle multiple tasks, prioritize effectively, and deliver results in a fast-paced environment.
• Experience with CRM systems (e.g., Salesforce), Microsoft Office Suite, and other sales enablement tools.
• Skilled in data analysis, trend identification, and generating insights that drive decision-making.
• Precision in handling documentation, scheduling, and client data management to ensure accuracy.

Preferred Experience:

• Experience in a sales enablement, sales support, or administrative role within a sales environment.
• Familiarity with the proposal and RFP process, and experience creating compelling, client-facing presentations.
• Knowledge of data visualization tools (e.g., Tableau, Power BI) and sales methodologies (e.g., consultative selling) is advantageous.

Why Join Support Servies Group?

Here at SSG, we believe in empowering our team members to grow and excel. By joining us, you will be part of an innovative, supportive, and client-focused environment where your contributions will drive tangible results. We offer opportunities for professional development, a dynamic team culture, and a chance to play a pivotal role in our growth journey.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.