Sales Leadership & Strategy: Lead the team to exceed revenue targets by generating new business, closing deals, and providing sales expertise while collaborating with Marketing and Operations.
People Management & Coaching: Manage and motivate Inside Sales Representatives through 1:1s, performance reviews, coaching, feedback, conflict resolution, and fostering a positive team culture.
Goal Setting & Development Planning: Set clear goals, KPIs, and personalized growth plans for team members; track performance and enhance skills and productivity.
Operational Excellence: Manage pipeline, forecast accurately, monitor metrics for trends and risks, and streamline sales processes for efficiency and scalability.
Reporting & Analytics: Deliver performance reports to leadership, analyze sales data, and design training initiatives based on insights.
Requirements:
Bachelor's Degree required
Excellent English communication
At least 5 years experience in contact center (B2B/SaaS)
At least 3 years tenure in Managerial role
Strong coaching, goal-setting, and performance management capabilities
Skilled in multitasking/tools and using Google Suite Applications
Experience scaling teams in fast-paced, high-growth environments.
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