Sales Manager | Retail Outbound Sales Account

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

The Sales Coach Manager plays a critical role in driving the company's sales performance and overall success. This position demands a comprehensive understanding of sales strategies, in-depth product knowledge, and mastery of effective coaching techniques. The incumbent will be responsible for the following key areas:

• Mentor and develop team managers/leaders with a focus on enhancing their sales coaching proficiency.

• Implement and oversee rigorous training programs designed to elevate the skills and performance of sales representatives.

• Conduct thorough analyses of sales performance data to derive actionable insights for strategic decision-making.

• Optimize lead targeting methodologies to maximize conversion rates and overall sales efficiency.

• Meticulously track campaign ROI and implement data-driven strategies for continuous improvement.

• Collaborate closely with operations teams to identify and execute on opportunities for enhancing conversion rates.

• Drive the adoption of data-backed decision-making processes across all sales teams.

• Cultivate a high-performance culture that emphasizes continuous improvement and accountability.

• Regularly assess and refine coaching techniques to ensure alignment with evolving market dynamics and company objectives.

• Provide executive leadership with comprehensive reports on sales team performance and strategic recommendations for growth.

Essential Competencies:

• Sales Expertise: Demonstrable mastery of advanced sales techniques and strategies is imperative for this role.

• Leadership & Mentorship: Proven ability to guide and develop high-performing teams is a non-negotiable requirement.

• Communication & Interpersonal Skills: Exceptional proficiency in both verbal and written communication is crucial for effective coaching and collaboration.

• Analytical Thinking: Advanced capability to analyze complex sales data and derive actionable insights is essential.

• Motivation & Coaching: Demonstrated expertise in employing effective motivational techniques and coaching methodologies is vital.

• Adaptability: The capacity to swiftly adjust strategies in response to evolving market conditions is a critical attribute.

• Goal-Oriented: An unwavering focus on achieving and exceeding targets is a fundamental requirement for success in this position.

All your information will be kept confidential according to EEO guidelines.