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The Role
In a high-growth sales organization, a canceled meeting or a missed demo isn't a dead end, it’s a recovery mission. We are seeking a high-velocity, detail-oriented Sales Operations Associate to act as the "Safety Net" for our global sales squads.
Our goal is to eliminate revenue leakage by becoming a master of the Rebooking Cycle. You will be responsible for the immediate outreach, rescheduling, and resuscitation of every prospect that slips through the cracks. Whether a demo was canceled last minute or a prospect simply didn’t show up, you are the expert who gets them back on the calendar and ensures no ball is dropped.
Responsibilities
- The Cancellation Concierge: Actively monitor the sales calendar for last-minute cancellations. Execute immediate, high-empathy outreach to acknowledge the change and secure a firm "Rebooked" slot before the lead goes cold.
- No-Show Resuscitation: Own the "Missed Demo" workflow. When a prospect fails to appear, you are on the phone/email within 5 minutes to troubleshoot the absence and move them back into an active demo status.
- Persistent Pipeline Recovery: Manage high-volume outreach to stale leads and "dark" accounts. You don't just "follow up", you strategically re-engage prospects until they are successfully back in the funnel.
- Deliverable Accountability: Audit all AE/SDR interactions to ensure promised documents, proposals, and follow-up materials are dispatched accurately and instantly. You are the final check to ensure we deliver on our word.
- Attendance Optimization: Implement proactive confirmation sequences to minimize cancellations and maximize "Show Rates" across all three sales squads.
Qualifications
- The "Persistence" Specialist: You possess the grit and polite persistence required to re-engage busy executives who have gone quiet.
- Hyper-Organized & Alert: You live in the CRM and the Calendar. You are the first to notice a cancellation and the first to act on it.
- Exceptional Communication: You have high-level verbal and written English skills, capable of turning a "No-Show" into a "Rescheduled" through professional persuasion.
- Outcome-Driven: You are motivated by specific recovery metrics: Re-book Rate, No-Show Recovery Speed, and Pipeline Retention.
- Tech-Savvy: Proficient in CRM tools, email tools, dialing tools, lead management (Pipedrive/HubSpot/Salesforce), Online Phone Systems, Dialers, Slack/Discord, and automated scheduling tools (Calendly).
₱39,000 - ₱45,000 a month
Salary: PHP 39,000 to 45,000 /mo (depends on experience)
PTO+ HMO + US Holiday Leave
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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