Sales Quality Analyst - Mandaluyong - Up to 50K

We are Looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong City

This is an Onsite role that follows a Shifting Schedule

Salary pays up to 50K depending on experience and interview results

Minimum Requirement of at least 3 years of Quality Analyst experience is Required

Requirements:

• Minimum of 2 years in college
• Must have at least 3 years of Quality experience in BPO setting
• Must have at least 2 years of inbound/outbound sales experience.
• Excellent verbal communication skills in English are essential.

Responsibilities:

• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and
  individual level.
• Performs monitors of customer care email responses.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Perform other duties as assigned.