Sales & Service Administrator

Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).

Key Responsibilities :

• • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
  • Ensure preventive maintenance order list is well prepared weekly; maintain Utilization monthly report for Service Engineers
  • Ensure service quotations, contracts are well managed
  • Maintain new installation in systems; maintain surveys' sending in/out on time
  • Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
  • Monitor and Send tools for calibration
  • Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRM
  • Coordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
  • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
  • Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
  • Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
  • Ensure all local demo loan are updated in system and assist with oversea demo loan
  • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
  • Work with quality control, sales, service team to assist recall project for product and spare parts
  • Work with Business support team in write-off process and payment issue with customer

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields

• 5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
• Must have experience with service administration and SAP software
• With Basic knowledge of logistics and sales/order administration
• Excellent interpersonal and customer service skills
• Excellent communication skills; Good command of spoken & written English
• Good team player and able to multitask under tight timelines
• Process improvement driver -- ability to take initiative and suggest improvement
• Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software