Sales Specialist

Job title: Sales Specialist

Type of employment: Full-time

Shift Schedule: Mon-Fri 8:30 AM -5:00 PM Mountain Time + Sat 8:00AM - 12:00PM (Preferred)

We are seeking a results-driven Sales Specialist to manage inbound leads and guide customers through a full-service sales experience.

This role is highly CRM-focused, phone-heavy, and operates within a paperless workflow.

Ideal for candidates who excel at building rapport, handling objections, and closing deals.

About the Employer

• Specializes in local, long-distance, and international moves with professional, trained movers.

Company Core Values

• Customer-First Service: Deliver the type of moving experience the company would want for themselves and their families.

• Reliability & Integrity: Arrive on time and complete moves efficiently.

• Professionalism: Courteous and organized service throughout the move.

• Attention to Detail: Ensure safe handling and accurate transport of clients belongings.

• Teamwork: Collaborate effectively to provide seamless moving experiences.

Objective of This Role

• Convert inbound calls and CRM leads into booked moves

• Deliver accurate, timely quotes and estimates

• Drive consistent monthly revenue performance

• Provide an exceptional customer experience from inquiry to post-move follow-up

Responsibilities

• Handle inbound sales activities (phone calls + CRM-generated leads)

• Guide customers through the full sales cycle:

• Answer incoming calls

• Create quotes in Smart Moving

• Send estimates/proposals

• Follow up on pending quotes

• Close sales/book moves

• Conduct post-move follow-up

• Request customer reviews

• Maintain a CRM-heavy, paperless workflow

• Provide accurate pricing and service recommendations

• Build trust and rapport through consultative conversations

• Perform minimal B2B outreach only when necessary (no heavy cold calling)

• Meet or exceed monthly revenue targets ($50K–$100K in sales)

• Keep CRM records updated and organized

• Collaborate with operations to ensure smooth move coordination

Required Skills and Qualifications

• Proven sales experience (inside sales, inbound sales, or phone sales)

• Strong phone presence and objection-handling ability

• CRM proficiency required (Smart Moving experience preferred but not mandatory)

• Experience with dialers/phone systems

• Excellent spoken and written English (neutral/clear accent)

• Ability to manage multiple leads and follow-ups

• Commission-driven and target-oriented mindset

• Outgoing, conversational, and customer-focused

• Not script-dependent; able to build natural conversations

Preferred Skills and Qualifications

• Experience using Smart Moving CRM

• Experience with Business Connect or similar phone systems

• Experience in moving, logistics, home services, or related industries

• Strong closing track record

• Experience in high-volume inbound environments

Compensation:

• Base salary + 1%–2% commission structure