Role Overview

The Sales Support Specialist plays a critical role in ensuring the smooth execution of the consignment and sales support process across multiple platforms and systems. This role requires strong organizational and process-management skills, with a focus on streamlining workflows while maintaining accuracy, efficiency, and compliance with operational procedures.

The position is centered around high-volume, repeatable tasks that fluctuate based on sales cycles and seller demands. In addition to core responsibilities, the Sales Support Specialist will assist with strategic projects, overflow support, and cross-functional coordination to help ensure seamless sales operations.

Key Responsibilities & Time Allocation

Key Responsibilities

Consignment & Sales Support Operations

• Process and manage consignments across multiple selling platforms and internal systems.
• Create, update, and maintain accurate customer, inventory, and sales records.
• Support asset onboarding, listings, relisting activities, and package management.
• Coordinate updates for live and online asset activity using standardized communication templates.
• Ensure all transactions, documentation, and workflows comply with established SOPs.
• Monitor task queues and email-based assignments to ensure timely completion.
• Provide status updates and completion notifications to stakeholders and coordinators.
• Assist with inventory management, pricing updates, auction support, and seller cost management.
• Support contract documentation and record maintenance within Salesforce and related systems.
• Maintain high levels of productivity and accuracy in a deadline-driven environment.

Project Support & Cross-Functional Assistance

• Provide overflow support for coordinators and operational teams during peak periods.
• Assist in process improvement initiatives and strategic operational projects.
• Participate in training sessions, workflow updates, and continuous improvement activities.
• Collaborate with internal departments to ensure efficient execution of sales operations.
• Support special projects and ad hoc operational requests as assigned.

Required Qualifications

Education

• High School Diploma required.
• Associate’s or Bachelor’s degree is an advantage.

Work Experience

• Minimum of 2 years of experience in one or more of the following:
  • Data Entry
  • Customer Service
  • Accounting
  • Sales Support or Administrative Operations

Required Skills & Competencies

Technical Skills

• Proficiency in Microsoft Excel, including formulas and VLOOKUP functions.
• Working knowledge of Outlook, Microsoft Teams, and SharePoint.
• Experience using Salesforce and Mercury systems preferred.
• Ability to navigate multiple systems and platforms simultaneously.

Core Competencies

• Strong attention to detail and data accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Strong process adherence and ability to follow SOPs consistently.
• Comfortable handling high-volume workloads with tight deadlines.
• Strong written communication and coordination skills.
• Ability to adapt to changing business needs and operational priorities.

Join the A-Team and experience the A-Life!