Sales Support Assistant

Join the Team That’s Changing the Game – Smartsourcing’s 4-Time Best Company to Work For 

Hi! We’re Smartsourcing, and we’re looking for a Sales Support Assistant to join the crew full-time, on-site. This is your chance to experience a work culture where growth, innovation, and authenticity are not just buzzwords—they’re how we do things every day. 

Where? 📍JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

We are seeking a detail-oriented and proactive Sales Support Assistant to join our dynamic team. This fast-paced role is pivotal in ensuring the smooth operation of our sales processes by providing administrative and operational support to the sales team and our valued partners. You will be the go-to person for managing partner onboarding, commission processing, rewards programs, and various ad hoc tasks that keep our sales team running efficiently.

Key Responsibilities

• Sales Support Inbox Management: Respond to and resolve back-office requests from the sales team, including Pitstop login issues, reloadable card problems, and new setup requests.
• Commission Calculations: Accurately calculate and prepare weekly and monthly commission payments for partners, ensuring timely submission to the accounts team.
• Bonus and Rebate Processing: Calculate monthly and quarterly volume bonuses and monthly rebates for eligible partners.
• Rewards Program Administration: Manage the Xccelerate rewards program by calculating points earned and coordinating uploads with our third-party supplier (212f).
• Partner Onboarding: Facilitate the onboarding process by entering partner details, coordinating with the accounts team, and ensuring accurate setup in NetSuite.
• Pitstop Login Creation: Set up user access to our partner portal based on sales rep requests, ensuring appropriate access levels.
• IT Coordination for Account Setup: Prepare and send new account creation files to IT for setup in Salesforce and Proclaim.
• Commission Increase Requests: Manage and collate commission increase requests submitted via Cognito forms and forward them for approval.
• Uniform and Collateral Ordering: Coordinate with the marketing team to order uniforms, business cards, and other collateral, ensuring brand consistency.
• Refer-a-Friend Incentive Management: Process gift card payments for successful customer referrals.
• Purchase Order Management: Raise purchase orders in NetSuite for invoice processing, including rewards redemptions.
• CRM Management: Ensure Salesforce data entered is up to date and accurate

• Strong attention to detail and high level of accuracy
• Excellent organisational and time management skills
• Proficient in Microsoft Excel
• Experience with Salesforce or similar CRM systems is a plus
• Ability to manage multiple tasks and meet deadlines
• Strong communication and interpersonal skills
• Previous experience in a sales support, finance or administrative role preferred

Step Into the Smartsourcing Experience 😄 

Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You’ll Love Working Here 

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer: 

• 😊 Fixed weekends off 

• 🎄 5-day Christmas Leave 

• 👩‍⚕️ HMO coverage for you and your dependent/s from Day 1 of employment 

• ⛑️ Group life insurance from Day 1 of employment 

• 😋 Free lunch + soft breakfast every day 

• ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista 

• 💰🥤 For the night shifters, additional NIGHT DIFF 

• ⛹️ Sports wellness clubs including hiking and free-diving 

• 🏋️ Subsidised gym membership at Anytime Fitness 

• 🤝 Engagement bonuses 

• 🏆 Over-the-top monthly, quarterly, and annual performance bonuses 

• 🙌 Exclusive discounts in selected restaurants and merchants 

• 🥳 Themed BFFs, monthly knockoffs, summer parties 

• 🧘🏼‍♂️ Community give-back programs and personal development workshops 

• And so much more!

Ready to build a smarter career with Smartsourcing? Apply now and be part of something bigger—where you are truly valued, every step of the way.