Sales Support Coordinator, Philippines

Location: Makati, Philippines

Report to: General Manager, Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.


• Verify that all necessary documentation is complete to ensure processing of payment.


• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)


• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues. 


• Perform goods receipting process from customer


• Identify, validate, and log customer disputes to initiate resolution and escalation


• Support workflow to achieve metric goals for cash collections.


• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

Essential Skills & Experience

• Degree holder in Business Administration or any related field


• Minimum 1-2 years of experience


• Willing to undergo fieldwork as needed


• Adapt to changing circumstances and requirements


• Strong coordination and follow up skills


• Attention to detail in documentation requirements


• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)


• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.


• Good communication that can speak and write English fluently

Desirable Skills & Experience

• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.


• Drive and own a motor bike will be a plus, not must-have.