Sales Support Generalist

As this role covers multiple functions under the Sales Support tower, here are the responsibilities of the Sales Support Generalist -

 

Accountabilities:

Buyer Services

• Customer Service Skills
• Communicates comfortably in English
• Expresses themselves confidently in writing and speaking
• Carries out meaningful conversation with internal and external client
• Knowledgeable in Show Specific Information
• Navigates and explores websites while understanding its contents
• Assists and walks customer through (attendee and exhibitor) via various communication channels
• Completes the task based on the specified guidelines using the applicable tools and systems

Data Management

• Generates leads for our events based on show brief provided by BU
• Enriches current database through internet research
• Updates or removes existing contacts in the database through internet research
• Validates existing contacts/leads in our database
• Extraction of company details from a competitor show and doing on-line research to find qualified contacts based on BU criteria 
• Sends report to Operations Supervisor / POC

Event Registration

• Customer Service Skills
• Carries out meaningful conversations with internal and external clients
• Communicates comfortably in English
• Expresses themselves confidently in writing and speaking
• Knowledgeable in Show Specific Information
• Navigates and explores different registration tools while understanding its content
• Completes the task, based on the specified guidelines using the applicable tools and systems

Event Relations

• Executes campaigns to invite visitors to attend our event
• Proactively calls visitors or exhibitors to disseminate information and/or conduct surveys
• Calls existing contacts in our database to validate and/or update their information
• Calls prospects and invites them to meet with exhibitors/suppliers of an event
• Executes other non-revenue telemarketing campaigns as directed by the BU

Qualifications:

• Bachelor's degree holder, any degree
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in lead generation preferred
• Experience in back-office support for e-mails and chat
• Call Taking experience

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.