Sales Support Officer

Sales support is one of those roles where, when it is done well, everyone else looks mysteriously organised. Quotes are clean, vendors are chased, tickets are updated, orders move along, and nobody has to send a “just following up” email with the emotional weight of a hostage note.

First Focus is looking for a Sales Support Officer in the Philippines to support our Client Services team with quoting, procurement coordination, provisioning admin and vendor follow-up.
You will suit this role if you are organised, detail-focused, comfortable with technical products and services, and able to keep work moving without turning every small issue into a Manila traffic situation. You may also believe a well-built spreadsheet is a thing of quiet beauty, which is fine, we just recommend not opening with that at parties.

First Focus is Australia’s leading Managed Service Provider, with more than 500 people across the Philippines, New Zealand and Australia. We have also won the #1 MSP award from CloudTango 9 years in a row, which is lovely, although it does mean we have to keep being good at things. Rude, but fair.

This role strongly connects with our value Keep it Simple, because the whole point is to bring clarity to quotes, orders, tickets, vendors and internal communication. You can learn more about our values here: https://www.firstfocus.com.au/about-us/

What you’ll be doing
You will support the Client Services team by helping coordinate the sales support, quoting, procurement and provisioning process from request through to completion.
Your responsibilities will include:

• Completing service qualifications and checking available options.
• Preparing accurate quotes using MS Excel and ConnectWise Sell.
• Maintaining tickets and updates in ConnectWise Manage.
• Supporting Technical Account Managers with pricing, vendor information and order updates.
• Researching client requirements, previous purchases and preferred vendors.
• Seeking competitive pricing from vendors.
• Confirming stock availability, lead times and order status.
• Placing orders and receiving stock.
• Tracking backorders and following up with vendors.
• Helping ensure quoting, ordering and invoicing details are accurate.
• Supporting provisioning admin for new services and links.
• Escalating delays or issues to the right internal teams.
• Updating internal stakeholders so everyone knows what is happening, which is a small miracle in any business.

What you’ll bring
You do not need to tick every box, but you do need to be accurate, curious and comfortable working through details.
We are looking for:

• At least 2 years of experience in a BPO, technical support, sales support, procurement, coordination or similar environment.
• Strong administration and coordination skills.
• High attention to detail.
• Good problem-solving ability.
• Strong written and verbal communication skills.
• Confidence working with internal teams, vendors and sometimes clients.
• Ability to manage multiple requests at once.
• Ability to work with minimal supervision.
• A willingness to learn and Never Stop Growing.
• Experience with procurement, sales administration or order management, desirable but not required.
• Experience with ConnectWise or another ticketing system, desirable but not required.
• MSP or technology industry experience, desirable but not required.

Why you’ll like working here

• Hybrid working arrangements.
• “Never Stop Growing”: 10 paid study days per year, exam fees paid, and pay rises for certifications, conditions apply.
• HMO from day 1.
• One dependent, such as your spouse, added to the Company’s HMO policy from day 1, including medical coverage plus dental benefits package.
• Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
• Day shift, weekends off*, plus 25 paid leave days annually.
• Employee Referral Program, ₱20,000.
• Employee MVP Award, ₱10,000.
• Social events, End of Financial Year and Christmas parties.
• Loyalty bonus for long-term employees*.

Work setup and locations

This role is open to candidates living anywhere in the Philippines.

For Metro Manila and nearby provinces, a hybrid setup applies, with office attendance in either Ortigas or Alabang.

Office locations

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th Floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

A final word
If you are organised, commercially aware, calm with details and secretly enjoy turning messy requests into tidy outcomes, this could be a great fit.

Bring your accuracy, curiosity and follow-through. We will bring the support, training, benefits and a team that knows good admin is not “just admin”, it is the thing stopping the wheels from falling off.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Application Notice:

We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.