Sales Support Specialist

Job Title: Sales Support Specialist (Lead Management)

Type of Employment: Part-time (Remote)

Work Hours: 20 hours per week

Schedule: Flexible 4–5 day workweek, with Saturday and Sunday as the required core workdays

• Required: Minimum 4-hour daily overlap during weekdays with the US team (within 9:00AM - 5:00PM EST)
• Weekend Hours: 3:00PM - 7:00PM EST

About the Role

We are seeking a reliable and detail-oriented Sales Support Specialist to manage and optimize sales lead flow, ensuring timely follow-up, accurate reporting, and smooth communication between agents and clients. This new role will free up the sales team from administrative follow-up, improve accountability, and increase overall sales performance.

The Sales Support Specialist will act as a neutral partner for the team, supporting agents with lead distribution, client communication, and reporting while occasionally handling live calls outside business hours to prevent missed opportunities.

About the Employer

The client is a travel-focused company specializing in cruise vacations, working closely with cruise lines, suppliers, and internal sales teams to deliver exceptional travel experiences. The company values efficiency, accuracy, and customer satisfaction, and is committed to building a scalable sales operation.

Company Core Values

• Customer-focused service
• Clear and professional communication
• Accuracy and attention to detail
• Accountability and reliability
• Team collaboration

Objective of this Role

To ensure timely and accurate distribution and management of sales leads, maintain smooth communication during off-hours, and provide consistent reporting to support overall sales performance.

Key Responsibilities

• Distribute incoming leads to the appropriate sales agents via CRM
• Monitor lead activity and follow up with agents to ensure timely updates
• Reassign leads based on availability and workload
• Support agents with client communication via email and phone to move deals forward
• Generate weekly lead status reports for leadership
• Handle occasional live calls after-hours to prevent missed opportunities
• Navigate supplier and cruise line websites to retrieve or verify booking and itinerary information
• Act as a coordination point between sales agents and leadership during assigned hours

Required Skills & Qualifications

• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office, especially Excel
• Good computer literacy with the ability to learn new systems quickly
• Experience with any CRM system (noCRM experience is helpful but not required)
• Ability to work independently and manage time effectively
• Comfortable handling professional phone communication
• Stable work history demonstrating reliability and accountability

Preferred Skills & Qualifications

• Knowledge of cruise lines or the travel industry
• Experience in sales support, lead management, or customer service
• Experience navigating supplier, partner, or vendor portals
• Team player with a strong work ethic

Additional Information

• Industry experience is not required but is considered a strong plus
• Role may expand in the future to include reservation or booking support
• Candidates must have a personal laptop and reliable internet connection
• VoIP phone system uses an app; a physical phone can be provided if needed
• Candidates may be required to complete an assessment in Sales Techniques
• Role needs to be filled as soon as possible