Sales Support Specialist

Job Description

Elevate Your Career as a Sales Support Specialist!

Picture yourself in a role that's not just a job, but a ticket to an extraordinary career journey. As a Sales Support Specialist, you're not merely joining a team; you're stepping into a world where each day brings the opportunity to elevate your skills and aspirations. Here, we're offering you more than a position; we're giving you the chance to redefine your professional future. Are you ready to step out of your comfort zone and embrace a role that empowers you to build a brighter tomorrow?
Immerse yourself in an international role, bridging boundaries and expanding horizons, and dive into the dynamic world of IT Services, staying at the forefront of industry trends and innovations.
Whom will you work with?
Our client, Boab IT, is a visionary force founded by Nicholas Carr in 2012. With a mission to empower small law firms with the technology and support they need, Boab IT ensures that businesses can focus on servicing their clients while leaving IT worries behind. Backed by a seasoned team and cutting-edge technology, our client delivers excellence in managed services and data center virtualization.
Here, you'll play a pivotal role in transforming the IT landscape for small law firms, creating tangible and lasting impacts. Our client’s experienced team and industry connections ensure you'll collaborate with experts who value your insights and drive.
Job Description
As a Sales Support Specialist , you'll play a pivotal role in our client's success. Your responsibilities include updating LinkedIn and Facebook with weekly posts, preparing monthly Hints & Tips emails to clients, managing client testimonial requests, conducting research, and taking calls from the sales line to qualify inquiries. Additionally, you will perform data entry, send email blasts, generate and process new sales leads, create sales documents, and provide outstanding customer support.
Here’s an overview of your future role:
Employment Type: Full-time
Shift: Day shift
Work Setup: Onsite, Makati
What do you need to succeed?

Previous admin support with customer service experience (preferable).

Ideally, experience with Australian companies (e.g., Telstra, TPG, or large-scale IT firms).

Strong problem-solving skills and innovative thinking.

Excellent written and verbal English skills.

Proficiency in Microsoft Excel, Word, and Outlook.

Understanding of IT operations.

Exceptional multitasking and prioritization abilities.

Availability for a full-time position with a one-hour lunch break, 9 AM – 6 PM Australian EST, and 3 hours every 6 weeks on a Saturday morning for paid training.

What awaits you in this role?

Take calls from the sales line and qualify inquiries.

Perform data entry in Act! CRM and update the database.

Send regular email blasts.

Update LinkedIn and Facebook with weekly posts.

Prepare monthly Hints & Tips emails to clients.

Manage client testimonial requests.

Conduct research on suspects.

Call prospects for appointment setting for Account Managers.

Generate and process new sales leads.

Create sales documents.

Follow up with prospects and clients.

Take inbound overflow calls from the Tech Support line.

Regularly update contact information in ACT! and Syncro database.

Create mailers through our marketing program.

Why choose us?

HMO coverage

Day shift schedule

Prime office location

20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash

Employee engagement programs

Upskilling through Emapta Academy

Exposure to world-class, high-level management from foreign direct superior

Who are we?
Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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