Sales Support Specialist (English and French Speaking)

The Offer

• Work alongside & learn from best in class talent
• Join a market leader within Transport & Logistics
• Opportunity within a company with a solid track record of performance

The Job

Your responsibilities will include:

• Handle customer inquiries in a timely, professional manner via phone
• Scheduling appointments and meetings for sales and customer acquisition.
• Following up with customers for their order status when necessary.
• Retention and winning back of dissatisfied customers.
• Regular reviewing of customers pending orders and customer requests to ensure high level of customer service and great customer experience.
• Managing customers ’s accounts and orders and liaising with client internal departments to ensure best services to customers.
• Following up and liaising with customers for administrative purposes and when required providing troubleshooting assistance for orders, account statuses and other problems.
• Performing data entry and status update tasks for internal sales executives.
• Maintaining organized and accessible notes and reports within the company’s CRM.
• Handling administrative duties for the company, its executives and management team.
• Scheduling customer meetings and conferences via online tools.
• Reporting of day to day activities and unusual activities to superiors.

Schedule: Canada Shift Schedule (EST Time)

The Profile

Experience, Qualifications & Skills:

• Needs to have a flair and experience of customer service skills in an Inbound & Outbound BPO environment.
• Highly self motivated individual on sales and customer retention target/quota driven, with experience in sales and retention.
• Needs to be highly organized when working using online tools and calendars to organize work schedules, meetings and tasks.
• Ability to multi-task while still being able to focus and remain organized with the work, meetings and conferences.
• Experience required in Customer Service, Sales and Customer Retention.
• Should have advanced knowledge on working with MS Office Suite including Excel, Word and Powerpoint Presentation.
• Should have knowledge and experience working on various online and virtual conference tools for meetings and conferences and also has knowledge in scheduling meetings through meeting invites and calendar requests.
• Experience in Logistics Account – PREFERRED
• High School Graduate with minimum 2 years experience in an International BPO (Preferably USA and Canada)
• Willing to work onsite (graveyard shift)

The Employer

Our client have the team of Indian and Filipino, which make us special in the zone. 

Our client believe that only a solid foundation can let us do what we do best. That’s the only way that we can make it work for you.