Sales/Account Manager

Position: Sales / Account Manager

Number of hours: 20 hours/Week
Schedule: Australian Time Zone

Key Responsibilities

• Develop and maintain strong relationships with clients and key accounts.

• Manage the full sales cycle, from lead generation and prospecting to closing deals and account management.

• Identify and pursue new business opportunities to achieve sales and revenue targets.

• Conduct sales presentations, product demonstrations, and client meetings.

• Understand client needs and recommend appropriate products, services, and solutions.

• Manage and grow existing accounts through upselling, cross-selling, and relationship building.

• Prepare proposals, quotations, contracts, and sales reports as needed.

• Monitor sales performance, pipeline activity, revenue targets, and account growth.

• Maintain accurate and up-to-date CRM records, customer information, and sales activities.

• Coordinate with marketing, operations, customer service, and other internal teams to ensure excellent client service.

• Address client concerns, resolve issues, and ensure customer satisfaction and retention.

• Negotiate pricing, contracts, and terms while protecting business objectives.

• Stay informed about market trends, competitors, and industry developments.

• Provide regular sales forecasts, account updates, and performance reports to management.

• Build long-term partnerships and identify opportunities for account expansion and revenue growth.

Qualifications

• 3+ years of experience in sales, account management, business development, or a related role.

• Proven track record of meeting or exceeding sales targets.

• Strong experience in client relationship management and account growth.

• Excellent communication, presentation, negotiation, and closing skills.

• Strong understanding of sales processes, lead generation, prospecting, and pipeline management.

• Experience using CRM systems such as Salesforce, HubSpot, Zoho, or similar platforms.

• Strong problem-solving and consultative selling skills.

• Ability to build trust and maintain long-term client relationships.

• Highly organized, results-oriented, and self-motivated.

• Ability to manage multiple accounts, priorities, and deadlines effectively.

• Strong business acumen and commercial awareness.

• Experience with B2B sales, SaaS, e-commerce, or digital services is an advantage.

• Experience in upselling, cross-selling, and account expansion is highly preferred.

• Bachelor’s degree in Business, Marketing, Sales, Communications, or a related field is preferred.