Salesforce Service and Sales cloud Advance Admin

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.
Powered by our Banking-as-a-Service Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.
In 2023, we achieved €230.5 million in turnover, a testament to our strong financial performance. With 800+ employees across 25 countries, we’re shaping the future of finance in 16 markets. Founded in 2005 in Finland, Multitude is proudly listed on the Frankfurt Stock Exchange (FRU).

As a Salesforce Service and Sales Cloud Advanced Admin, you will play a critical role in managing, configuring, and optimising Salesforce to meet business needs. You’ll collaborate with cross-functional teams to implement innovative solutions, resolve technical issues, and ensure the platform supports organisational goals effectively.

Key Accountabilities:

• Create and manage all aspects of user security, including profiles, roles, permissions, and sharing rules.


• Customise and configure Salesforce for Service and Sales Cloud to meet business requirements.


• Manage data automation, reporting, and analytics to enhance operational insights.


• Handle system integration tasks and optimise the platform for seamless workflows.


• Provide ad hoc training and support to end-users.


• Upgrade and configure Salesforce for optimised integration with other systems.


• Resolve production support tickets and address logged issues efficiently.


• Monitor adherence to standard processes and compliance with corporate policies.


• Configure Salesforce maintenance requests and execute data migrations.


• Document knowledge base articles and system process flows for reference.
  

The Ideal Candidate:

• 2+ years of experience delivering Salesforce technical services, including custom objects and fields, flows, process builder, validation rules, page layouts, and reports.


• Expertise in administering Salesforce Service and Sales Cloud, with familiarity in Salesforce Einstein and cloud capabilities.


• Proficiency with data tools like Data Loader; experience with Talend ETL is preferred.


• Familiarity with Jira and Confluence is an advantage.


• Strong attention to detail with data management experience.


• Excellent written and verbal communication skills, with the ability to engage with users at various proficiency levels.


• Experience with Agile delivery is preferred.


• Salesforce Admin or Advanced Admin certification required.

We Offer:

• Internet allowance
  


• Complete Government Mandated Benefits


• HMO Insurance coverage up to 100,000 PHP per illness per year


• Up to 15 SILs usable in the 3rd month
  


• Guaranteed 13th Month Pay equivalent to 1 of 12 of Gross Salary

IMPORTANT NOTE: As a Financial Technology company, we place high importance on our selection and vetting process. Thus, candidates should be aware that consideration for this role entails a thorough background, security, and credit check. Successful candidates are required to allocate the necessary time to meet these requirements.

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