Senior Account Manager

What does a Senior Account Manager do at Hogarth?

As a Senior Account Manager, you are responsible for client relationships, managing the team, building relationships with stakeholders, driving change management, ensuring smooth operations of the business and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice, be operationally sound and have a strong commercial acumen.

Reporting lines and key stakeholders

This role reports to the Group Account Director/ Business Director/Country Manager and you will collaborate with different stakeholders across all departments

Responsibilities

• Establish strong relationships with both internal and external / Client stakeholders, manage perceptions and expectations


• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively


• Work on adaptation campaign works in collaboration with the relevant departments


• Set up and deploy new business, and ensure business operations are smooth


• Work closely with your supervisor on P&L, forecast, budgeting


• Have financial responsibilities, including preparing cost estimates


• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs


• Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders


• Understand how client, agency, and Hogarth relationships interact


• Proven ability to make informed decisions and problem-solve based on sound knowledge


• Capability of working under pressure and to tight deadlines

Qualifications

• Knowledge from working in an advertising adaptation role preferred


• Knowledge of business operations and change management preferred


• Knowledge of new business set up and deployment preferred


• Focus on continuous improvements, delivering excellent quality and high levels of customer service


• Understanding of financial compliance procedures


• Sound technical understanding of client requirements


• Commercial acumen


• Excellent negotiation and problem-solving skills


• Attention to detail and an eye for producing quality work is a must

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