Senior Account Manager (Casino and Gaming)

JOB SUMMARY:

Serve as the account manager and communication pivots between the company and high-value or key account third-party companies and government licensing bodies. Track, manage, and maintain information and documentation regarding ongoing projects and workloads. Cultivate and nurture positive relationships with both internal and external stakeholders. Take a proactive approach in addressing and resolving issues with third parties and internally.

DUTIES AND RESPONSIBILITIES:

• Be the Bridge: Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.
• Relationship Builder: Gain a comprehensive understanding of third-party accounts, delving into their structure, priorities, and concerns.
• Expectations Manager: Set clear timelines, guidelines, and processes with internal teams and third parties.
• Meeting Maestro: Schedule, coordinate, and facilitate meetings, ensuring all relevant parties are informed and prepared, cover full agendas, and establish clear next steps.
• Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies, and processes.
• Compliance Champion: Oversee third-party and internal documents, discussions, and workloads, ensuring adherence to company policies and legal regulations.
• Coordination Chief: Provide assistance during the preparation of integration, project issue, revenue, and any other relevant reports, and coordinate with concerned third parties.
• Point of Escalation: Be the first point of escalation for issues with third parties, ensuring all relevant information is gathered and coordinated with internal teams, management, and government licensing bodies.
• Problem Solver: Facilitate a smooth problem-solving process with strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contact.
• Coordinate, schedule, attend, and fulfill the compliance sections of on-site Post Audit Activities.
• Support executive directives cascaded by management.
• Facilitate training sessions where sharing best-known practices in executing BCO tasks is possible.
• Contribute to updating training content based on actual learnings in the field.
• Undertake any other tasks deemed relevant by senior management.

EDUCATION AND EXPERIENCE:

• At least 8 years of working experience in Senior Account Management or a similar role, involving direct, face-to-face, and written interactions with C-Level and Director-level clients.
• Demonstrated proficiency in influencing and managing diverse third parties.
• Proven experience in negotiation.
• Candidates with experience in paralegal, audit, compliance, AML, and the iGaming industry have a strong advantage.
• Possession of project management qualifications is a strong advantage.
• Familiarity with software integration offers a considerable advantage

JOB COMPETENCIES AND SPECIFICATIONS:

• Excellent Business Acumen: Demonstrate a deep understanding of business operations, including financial literacy, strategic thinking, problem-solving skills, and the ability to make sound decisions across various domains such as finance, marketing, operations, and management.
• Strong Interpersonal Skills: Exhibit the ability to cultivate strong relationships with clients and colleagues, with comfort in communicating with individuals at all levels, including executives and owners.
• Fast Learner: Posses the capability to swiftly acquire tacit knowledge, processes, and priorities, particularly in dynamic environments.
• Excellent Formal Written and Verbal Communication Skills: Proficient in crafting formal correspondences, including letters to private companies and government regulatory bodies.
• Excellent Organization and Time Management Skills: Able to effectively prioritize and manage multiple accounts simultaneously, coordinate meetings with various internal and external parties, and produce meticulous documentation while adhering to government body policies, rules, regulations, and guidelines.
• Detail-Oriented: Ensure accuracy and completeness in all tasks and responsibilities.
• Proficiency in Microsoft Office 365 Applications and Other Productivity Tools: Must possess at least average proficiency in utilizing Microsoft Office 365 applications and other essential productivity tools such as CRM, printers, photocopiers, etc

Job Types: Full-time, Permanent

Pay: Php80,000.00 - Php90,000.00 per month

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Supplemental pay types:

• 13th month salary
• Performance bonus